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Terms & Conditions

The following sets out the terms and conditions governing the supply of goods, services and information on sweet intentions candy and do not affect your statutory rights as a consumer. 

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us.

ORDERS

You are not permitted to sell and must not offer for sale or re-sell any of our products. Sweet Intentions Candy reserves the right to cancel the contract between us if:

  • there is insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product.
  • One or more of the products you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you and will re-credit to your account any sum deducted by us from your credit card as soon as possible. 

PRODUCTION TIMESCALES

We require up to two days for production prior to delivery in most cases aside from Next Day Delivery. However,  if we can produce and supply your items sooner we will do so. 

POSTAGE & PACKAGING

Please allow up to five working days for your order to arrive. We offer next day delivery (orders must be placed before 12noon the day before you require delivery) as a postage option during checkout if required.

Product prices shown on our website do not include a delivery charge. Postage is calculated at checkout based on your postcode and delivery preferences. Post and packaging is based on orders to UK mainland only and are subject to change.

A full valid postcode is required for every order. We will deliver the products ordered to the specific address given at the time you make the order. It is your responsibility to provide us with accurate delivery address details. We will not check or verify addresses supplied by you. We shall accept no liability if you do not receive your order as a result of you providing us with incorrect address details.

Please ensure that there is someone to accept delivery. Should delivery to the address not be possible, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient’s responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery.

We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number. 

Please refer to our Delivery & Returns Policy for more information.

DELIVERY & ADVERSE WEATHER CONDITIONS 

We will make every effort to deliver your order on time. However, occasionally we may be affected by factors beyond our control, such as heat. In this instance we may delay your delivery, but we will contact you by email with our recommendation. Once in transit, we cannot accept responsibility of heat damage, which is beyond our control.

RETURNS

Please refer to our Delivery & Returns Policy for information.

ALLERGENS

Our products are prepared in an area that handles Nuts, Peanuts, Wheat, Eggs, Soya, Sulphites and Milk.  Should you require further information please do not hesitate to contact us.

 INTELLECTUAL PROPERTY 

The content of this website is protected by copyright. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission. 

PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy.

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